Shipping & Returns
Last updated: November 10, 2026
Made just for you
Every game is custom-made with your photos and names, so it can’t be resold. That’s why we can’t accept returns or exchanges for change of mind – please check your preview, names and spelling before ordering. AI-created illustrations vary, and small differences from the on-screen preview in likeness, color or cut position aren’t considered defects.
Cancelling an order
You can cancel for a full refund until your order is sent to print. Email us as soon as possible with your order number – once printing has started, we can no longer cancel the order.
Damaged, defective, misprinted or lost orders
If something’s wrong, we’ll make it right. Email us within 14 days of delivery with:
- your order number;
- a short description of the problem;
- a photo of the problem (for damage or printing defects).
We’ll reprint your game free of charge, or refund you in full if a reprint isn’t possible or you prefer a refund. You don’t need to send the faulty game back. If your package hasn’t arrived within 14 days of the estimated delivery date, let us know and we’ll look into it with the carrier and reprint or refund if it’s lost.
Wrong details
If we make a mistake (for example, a name that doesn’t match your order), we’ll reprint for free. If the mistake was in the details you entered, contact us – we’ll do our best to help, and may offer a reprint at a reduced cost.
Shipping
- We currently ship to addresses in the United States only.
- Each game is made to order: production usually takes a few business days, and shipping time depends on the carrier and your location. Estimated times are not guaranteed.
- Please make sure your shipping address in PayPal is correct – we ship to the address you confirm at checkout.
- Once your order ships, the package is your responsibility after delivery to that address.
Refunds
Approved refunds go back to your original payment method through PayPal, usually within 5–10 business days depending on your bank or card issuer.
Contact us
Email us at support@cardmyface.com – we’re happy to help. This policy is part of our Terms of Service.